McCrometer Service and Support
Service and Support for all McCrometer flow meters and accessories
Whether it's installation and start-up, factory re-calibration, repair, or replacement parts, McCrometer is here for you to keep your equipment operating at peak efficiency. We offer a full range of service and support to our customers to ensure your meter is running reliably and accurately. We take pride in being able to give you the assistance you need.
Replacement Parts
The following flow meter owner’s manuals have a section showing an exploded view the product with detailed callouts with each part’s name and part number.
McPropeller
FPI Mag
McMag2000
SPI Mag
Water Specialties
- LP04, LP12, LP32 6”-20” Strap On Meter
- LP04-D, LP12-D, LP32-D 6”-20” Strap On Meter
- LP31 6”-20” Strap-On Low Pressure Meters
- ML03, ML07, ML11, ML15, ML19, ML21, ML23, MLT1 24”-54” Main Line
- ML03, ML07, ML11, ML15, ML19, ML21, MLT1 2”-20” Main Line Meters
- ML03, MLI1D 24”-54” Main Line
- ML04, ML08, ML12, ML16, ML20, ML22, ML24, MLI1 24”-54” Main Line
- ML04, ML08, ML12, ML16, ML20, ML22, MLI1 2”-20” Main Line Meter
- ML04-D, ML08-D, ML12-D, ML20-D, MLI1-D 2”-20” Main Line Meter
- MLI1-60 20”-72” Main Line Meters
- OF12-D 10”-72” Electronic Open Flow Meters
- VF27, VF28, VF29, VF30 4”-20” Vertical Upflow Meters
- VF28-D, VF30-D, VF32-D 4”-20” Electronic Vertical Flow Meter
Do you want to order replacement parts? Contact McCrometer for details on how we support our products and our customers.
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Service and Support
There are several sources that can provide you with information on service and support from McCrometer.
McCrometer Service and Support Brochure
Various Services Provided by McCrometer
1 Day On-Site Startup Support
This service is for customers who would like a McCrometer Technical Representative to be on-site to assist or supervise the installation and start-up of their flow meter. Start-up services include assistance with the installation of flow meters, verification of proper set-up/operation, diagnostic, and troubleshooting. On-site training is available during startup upon request. This service is only available with the purchase of a new meter. Maximum quantity of meters that can be installed in one day is 5.
1 Day On-Site Service Support
This service is for customers who would like a McCrometer Technical Representative to visit their site. Services offered, but not limited to, are site application reviews, meter commissioning, meter repair, diagnostic, troubleshooting, and site personnel trainings. On-Site Service price does not include parts needed to perform repairs and will be sold separately at list price. Price is on a per-day rate. Hourly rates are available for local visits.
Level 1
A preventative maintenance agreement that provides the customer with one factory recommended checkup & verification per year. Parts are not included in this agreement. Price is for one meter per year. This program requires a minimum of 4 meters to qualify. This includes all travel arrangements and expenses.
Level 2
A preventative maintenance agreement that provides everything in Level1 and includes the cost of any repair parts that might be needed during the preventative maintenance visit. Price is for one meter per year. This program requires a minimum of 4 meters to qualify. This includes all travel arrangements and expenses.
Level 3
A preventative maintenance agreement that provides everything in Level 2 and includes the cost of one additional visit for corrective maintenance if not correctable remotely. Price is for one meter per year. This program requires a minimum of 4 meters to qualify. This includes all travel arrangements and expenses.
Evaluation
Evaluation of meter, charged by the quarter hour for time required to provide a diagnostic evaluation for a return
Cleaning
Cleaning of one flow meter, flat rate cleaning fee for meters that are received and not ready to be handled
Additional Labor
Additional labor, fees charged by the quarter hour for time required to remove and handle third party equipment
Factory Calibrations are often requested on an annual basis for compliance with local regulations, and provide comfort that the metering package is in good working condition. The factory recommends recalibration of all meters on a regular basis to ensure the highest level of accuracy and reliability. Services available for these flow meters:
- FPI Mag - forward test only
- FPI Mag - forward and reverse test
- SPI Mag
- V-Cone
Factory calibrations are often requested on an annual basis for compliance with local regulations, and provide comfort that the metering package is in good working condition. The factory recommends recalibration of all meters on a regular basis to ensure the highest level of accuracy and reliability. Price includes a professional cleaning service and a five point calibration with certificate. Recalibration is available for these flow meters:
- FPI Mag
- SPI Mag
- V-Cone
- McPropeller
- Water Specialties
Factory 3-year extended warranty:
- McPropeller
- Water Specialties
- Ultra Mag
- FPI Mag
- SPI Mag
- V-Cone
Blog post: McCrometer’s Startup Service: An Overview
Blog post: McCrometer Service: FPI Pipe ID Measurement for the FPI Mag
If you have questions on additional services we can provide, contact McCrometer Customer Support or a regional sales manager for details on how we provide you with additional services and support.
Contact Us
Meter Repair Program for Water Specialties
The Meter Repair Program (MRP) for Water Specialties propeller meters provides customers with a quick, simple flat-rate program for getting meters repaired, updated to the latest design, and accuracy tested.
The program is available for all models of Water Specialties propeller meters and transmitters. The MRP price includes a complete meter rebuild, three-point flow test, and recalibration. Additionally, meters repaired under the MRP carry a full one-year warranty.
All meters serviced under the MRP program will be rebuilt with the latest design features of each component. Additionally, you can opt-in to have the factory convert your meter from mechanical to digital, incorporating the FlowCom digital register, or upgrade to FlowConnect, McCrometer’s telemetry unit.
The program includes inspection, and/or replacing the following parts:
- Propeller Assembly – replaced with new
- Stainless Steel Separator Assembly – replaced with new
- Miter Gear Frame Assembly – replaced with new
- Vertical Shaft – inspected, replaced if damaged
- Vertical Shaft Collar & Bearing Assembly - replaced with new
- O-Ring Seals – replaced with new
- Register Bonnet – replaced with new
- Register – inspected, cleaned, and calibrated. Replaced if damaged or pre-1998 design
- Meter Change Gears – replaced with new
- Meter Head – inspected, cleaned, and repainted. Replaced if necessary
- Gearbox – inspected and cleaned. Replaced if necessary
Brochure: Meter Repair Program for Water Specialties Brochure
Extended Warranties
Extended warranties are available for most meters. Contact McCrometer customer support or a regional sales manager for details.
Find Out More
Do you have questions? Need details? Contact McCrometer Customer Support or a regional sales manager for details on how we support our product and our customers.
Request Info
Have questions? Need details?
Knowledge Center
Check out the variety of information available about the mag meters and converters.
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Technical Article
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