Frequently Asked Questions
Our Frequently Asked Questions section contains the most essential information for your inquiries.
Sales Support
Who can I contact to discuss my flow meter application needs or request pricing?
If you want to learn more about the best flow meter options for your application needs or request pricing and estimates, please find a McCrometer authorized representative near you.
I am interested in learning more about the Hach flow products. Does McCrometer sell Hach flow meters?
Yes! To learn more about the flow meter solutions best suited for your application needs, please contact your local Authorized Representative for more information on Hach Flow products and parts.
Can Hach customers add flow solutions to their Hach Purchase Order?
Customer Service
Where do I send a purchase order?
You can reach out to your local McCrometer authorized representative or you can send in a purchase order directly to: Orders@mccrometer.com
McCrometer Contact Information
Hours of operation: 6 AM to 4 PM PST
Phone number: 1-951-652-6811 or 1-800-220-2279
Fax number: 1-951-652-3078
Who do I contact for a price quote or general sales support?
You can reach out to your local McCrometer authorized representative or you can send your request for quote to: Quotes@mccrometer.com
Where can I find information about an existing order or past order?
You can reach out to your local McCrometer authorized representative or you can send your request for quote to: CustomerService@mccrometer.com
Who can I contact for returns or exchanges?
For returns and exchanges, please contact our Customer Service Department on 800-220-2279 or you can send your request to: CustomerService@mccrometer.com. Our team will reach out on next steps.
Product Applications
What types of industries do you serve?
McCrometer’s advanced flow measurement solutions solve complex challenges in agricultural irrigation, municipal and industrial water and wastewater, oil and gas, process control, power generation and institutional facilities. McCrometer’s high-performance products and systems are found in thousands of installations worldwide, proudly exceeding many of the world’s most demanding industrial, safety and quality standards. To learn more about what segments we serve, visit our Industries Index and learn if we can support your organization.
I know my industry, but I’m unsure which of your products can apply to my segment. What applications do you serve?
To learn more about our product applications, visit our Industry Application index and see where your applications fit with our McCrometer product lines and Hach’s flow solutions by McCrometer.
I know of your product applications, but I’m unsure which products are optimal for specific materials and liquids. What type of matter do your products serve?
Our products are designed to accommodate a wide range of aqueous and non-aqueous materials, from crude oil and natural gas to potable water and saturated steam. Visit our Fluids Index to learn more about our product lines and which product makes the best sense for your application.
General
Does McCrometer have any job openings in Hemet, CA?
If you’d like to learn more about employment opportunities at McCrometer, please visit our Career Center portal for more information.
Public Outreach
If you’re the program coordinator for a local high school or college near McCrometer and are interested in learning what we do, please contact us to learn more about public outreach opportunities.
Newest Products
For more information on our newest product portfolio, Hach’s Flow Solutions by McCrometer, read our press release here.